Elevate Transformation — Refund & Cancellation Policy
Effective date: August 2026
Last updated: August 2026
Elevate Transformation is committed to delivering high-quality professional learning, advisory and transformation services.
We recognise that circumstances can change. This Policy explains the refund, cancellation, transfer and credit arrangements applying to Elevate Transformation products and services.
It should be read together with our Website Terms of Use, Privacy Policy and, where applicable, Elevate Transformation Academy Terms & Conditions.
Your Statutory Rights
Nothing in this Policy excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.
Depending on where you live, you may have rights in addition to the voluntary refund and cancellation arrangements provided by Elevate.
Where mandatory consumer law provides you with greater rights than this Policy, those rights prevail.
- Self-Paced Elevate Academy Courses
In addition to any statutory rights you may have, Elevate provides the following voluntary refund arrangement.
You may request a refund within 14 days of purchase, provided you have not substantially accessed, completed or downloaded the course or its proprietary materials.
A refund under this voluntary policy will not ordinarily be available where:
- a substantial portion of the course has been accessed or completed;
- substantial proprietary or downloadable materials have been accessed or downloaded;
- a certificate or credential has already been issued;
- account access has been shared with another person;
- there has been a material breach of the Academy Terms & Conditions; or
- the request is made more than 14 days after purchase.
We consider the extent of course access reasonably rather than relying solely on an arbitrary completion percentage.
These limitations apply only to Elevate's voluntary change-of-mind refund policy. They do not limit any refund, cancellation or other remedy available under applicable consumer law.
- Australian Customers
Australian consumers may have rights under the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Our goods and services come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies.
Depending on the circumstances, applicable guarantees may include that services will:
- be provided with due care and skill;
- be fit for a disclosed purpose; and
- be supplied within a reasonable time where no time has been agreed.
Goods and certain digital products may also be subject to applicable statutory guarantees.
If a product or service fails to comply with an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.
The remedy available depends on the nature and seriousness of the failure and may include rectification, re-supply, cancellation, refund or compensation as provided by law.
Elevate's 14-day voluntary refund period does not replace, restrict or impose a time limit on rights available under the Australian Consumer Law.
Australian law does not generally require a business to provide a refund solely because a consumer changes their mind. Elevate's voluntary change-of-mind arrangements therefore operate in addition to statutory rights.
- European Union Consumers
If you are a consumer located in the European Union and purchase an Elevate product or service online, mandatory consumer protection laws may provide additional rights.
14-Day Right of Withdrawal
For many distance contracts, EU consumers generally have a right to withdraw from the contract within 14 days without giving a reason, subject to applicable exceptions and requirements.
To exercise a statutory right of withdrawal, you must clearly notify Elevate of your decision within the applicable withdrawal period.
Digital Content Supplied Immediately
Where required by applicable law and Elevate intends to provide immediate access to digital content before expiry of the statutory withdrawal period, we will obtain any express consent and acknowledgement required by law before beginning supply.
This may include asking you to:
- expressly consent to supply of the digital content beginning during the statutory withdrawal period; and
- acknowledge the effect that beginning immediate supply has on your statutory right of withdrawal.
Where the legally required conditions affecting the withdrawal right have not been satisfied, your statutory withdrawal rights remain unaffected.
Services Commencing During the Withdrawal Period
If you expressly request that a service begin during the statutory withdrawal period, applicable law may permit that service to commence before the withdrawal period expires.
If you subsequently exercise a valid right of withdrawal, you may be required to pay an amount proportionate to services properly supplied before withdrawal where permitted by law.
Where a service has been fully performed during the withdrawal period, withdrawal rights may cease only where the requirements of applicable law have been satisfied.
Statutory Digital Content Rights
Nothing in this Policy limits mandatory rights relating to digital content or digital services that are faulty, non-conforming, not as described or otherwise fail to satisfy applicable legal requirements.
- United Kingdom Consumers
If you are a consumer located in the United Kingdom and purchase Elevate products or services online, you may have statutory rights under UK consumer protection legislation.
14-Day Cancellation Period
Many distance contracts are subject to a statutory 14-day cancellation period, subject to applicable exceptions and requirements.
The commencement and operation of that period depend on the nature of the product or service purchased.
Immediate Digital Content
Where required by applicable law and Elevate intends to provide immediate access to digital content before expiry of the statutory cancellation period, we will obtain any express consent and acknowledgement required by law before beginning supply.
This may include asking you to:
- expressly consent to digital content being supplied during the cancellation period; and
- acknowledge the effect that beginning supply has on your statutory cancellation right.
Your statutory rights will only be affected to the extent permitted by applicable UK law and where the legally required conditions have been satisfied.
Digital Content Standards
Digital content supplied to UK consumers is subject to applicable statutory standards.
Nothing in Elevate's voluntary refund arrangements removes remedies available where digital content does not satisfy applicable legal requirements, including where it is faulty or not as described.
- Live and Facilitated Academy Programs
Subject to statutory rights, the following voluntary cancellation arrangements apply unless different terms are disclosed before purchase.
More Than 14 Days Before Commencement
You may cancel and receive a refund of the program fee, less any non-refundable third-party costs lawfully recoverable from you.
7–14 Days Before Commencement
You may request:
- a transfer to another available program; or
- a credit toward a future Elevate Academy program.
Less Than 7 Days Before Commencement
Fees are generally non-refundable under our voluntary cancellation policy.
You may nominate a substitute participant, subject to program eligibility requirements.
Where mandatory consumer cancellation rights apply, those rights prevail.
- Workshops and Executive Sessions
Unless otherwise agreed in writing and subject to applicable law:
More Than 21 Days Before Delivery
No cancellation fee applies, although non-refundable third-party expenses already properly incurred may remain payable where permitted by law.
8–21 Days Before Delivery
A cancellation fee of up to 50% of the agreed professional fee may apply.
Alternatively, the engagement may be rescheduled once, subject to facilitator availability and any non-refundable expenses.
7 Days or Less Before Delivery
Up to 100% of the agreed professional fee may be payable where delivery capacity has been reserved and cannot reasonably be reassigned.
These provisions are primarily intended for professional and business engagements and do not override mandatory consumer rights.
- Advisory and Consulting Engagements
Advisory and consulting engagements will ordinarily be governed by the relevant:
- proposal;
- statement of work;
- engagement letter;
- master services agreement; or
- other client agreement.
Fees for services already properly performed and approved costs already incurred remain payable, subject to applicable law.
Any prepaid amount relating to work not undertaken will be dealt with in accordance with the applicable agreement and law.
- Enterprise Licences
Enterprise licences are generally business-to-business arrangements and may be subject to separate commercial terms.
Those terms may address:
- licence volumes;
- access periods;
- implementation;
- onboarding;
- platform configuration;
- customisation;
- participant activation;
- cancellation;
- renewal; and
- refunds.
Where a separate enterprise agreement applies, it prevails over this Policy to the extent permitted by law.
- Substitutions, Transfers and Credits
Where practical, Elevate may allow:
- substitution of another eligible participant;
- transfer to a later program;
- credit toward another eligible Elevate service; or
- rescheduling.
Any transfer, credit or substitution is subject to program availability, eligibility requirements and the original purchase terms.
Unless otherwise stated at the time the credit is issued, voluntary credits expire 12 months from the date of issue, subject to applicable law.
- Subscriptions and Automatic Renewal
Where Elevate offers subscription services, the:
- price;
- billing frequency;
- renewal arrangements; and
- cancellation process
will be disclosed before purchase.
Unless otherwise stated, cancelling a subscription prevents the next renewal rather than terminating access immediately.
You will ordinarily retain access until the end of the period already paid for.
We do not ordinarily provide a voluntary pro-rata refund for a subscription period that has already commenced unless otherwise stated.
This does not affect statutory cancellation, refund or other rights available under applicable law.
- Digital Downloads and Resources
Because digital resources may be made available immediately, our voluntary change-of-mind refund arrangements may be limited after substantial access or download.
This does not mean digital products are legally “non-refundable”.
Where applicable consumer law provides rights because digital content is faulty, non-conforming, not as described or otherwise fails applicable statutory requirements, those rights remain available.
- Promotional, Discounted and Bundled Purchases
Products purchased through a promotion, discount or bundle remain subject to this Policy unless different conditions were clearly disclosed before purchase.
Where a voluntary refund applies to only part of a bundle, we may reasonably recalculate retained products at their applicable standalone price before determining the refund, where permitted by law.
Statutory remedies remain unaffected.
- If Elevate Cancels or Reschedules
If Elevate cancels a program or service and cannot provide the purchased service or a reasonable rescheduled alternative, you may choose, as applicable, between:
- transfer to another suitable program or date;
- credit toward another eligible Elevate service; or
- a refund of fees paid for the cancelled service.
Where Elevate reschedules a program, event or service, registrations will ordinarily transfer to the new date.
If you cannot reasonably attend the rescheduled date, contact us to discuss available options, including any transfer, credit or refund rights that may apply.
Any additional rights available under applicable law remain unaffected.
Elevate is not responsible for consequential travel, accommodation or other expenses except where required by law or expressly agreed in writing.
- Exceptional Circumstances
We recognise that serious illness, bereavement, emergencies and other exceptional circumstances can occur.
Where our standard voluntary cancellation arrangements would produce an unreasonable outcome, we may consider the circumstances individually and offer an appropriate:
- refund;
- transfer;
- credit; or
- rescheduling arrangement.
This discretion is additional to, and does not replace, statutory rights.
- International Customers
Elevate serves customers internationally.
Consumer protection laws vary between jurisdictions.
The voluntary arrangements contained in this Policy establish Elevate's standard commercial position. They do not remove mandatory consumer rights available in your country of residence.
Where applicable mandatory law provides greater protection, that law prevails to the extent required.
- Requesting a Refund, Cancellation, Transfer or Withdrawal
Contact:
Elevate Transformation
Email: [email protected]
Website: https://www.elevatetransformation.com.au/
Please provide your:
- name;
- email address used for purchase;
- order or invoice number, where available;
- product or service purchased; and
- request.
Where you are exercising a statutory right of withdrawal or cancellation, you do not need to provide a reason unless applicable law permits us to require additional information.
We may request information reasonably necessary to verify your identity and transaction.
- Refund Processing
Approved refunds will ordinarily be made using the original payment method where possible.
We will process statutory refunds within any timeframe required by applicable law.
Voluntary refunds will be processed within a reasonable period.
Bank processing times, currency conversion and third-party payment processing times may be outside Elevate's control.
- Changes to This Policy
We may update this Policy as our products, services, delivery models or legal requirements evolve.
The version applying to a purchase will generally be the version in effect when the purchase was made, unless a later change is required by law, expressly agreed or more favourable to the customer.
- Governing Law
This Policy and relevant transactions are governed by the laws of Victoria, Australia, subject to any applicable agreement.
If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply under the laws of your country of residence.
- Contact
Elevate Transformation
AYIRA PTY LTD
ACN 137 622 434
Melbourne, Victoria, Australia
Email: [email protected]
Website: https://www.elevatetransformation.com.au/
© 2026 Elevate Transformation. All rights reserved.