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Privacy Policy

Effective date: August 2026
Last updated: August 2026

Elevate Transformation respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Elevate Transformation collects, uses, stores, discloses and protects personal information when you interact with our website, advisory services, learning programs, digital platforms and other services.

It also explains the choices and privacy rights that may be available to you.

  1. About Elevate Transformation

Elevate Transformation provides enterprise transformation advisory, education, frameworks, tools and related digital services to organisations and professionals.

In this Privacy Policy, “Elevate Transformation”, “Elevate”, “we”, “us” and “our” refer to AYIRA PTY LTD ACN 137 622 434.

This Privacy Policy applies to personal information collected through:

  • the Elevate Transformation website;
  • Elevate Transformation Academy and learning programs;
  • enquiries and contact forms;
  • diagnostic and assessment tools;
  • workshops, events and advisory engagements;
  • newsletters and marketing communications;
  • digital products, platforms and applications operated by Elevate; and
  • other interactions you have with us.
  1. Information We Collect

The information we collect depends on how you interact with Elevate.

Contact and Identity Information

This may include your:

  • name;
  • email address;
  • telephone number;
  • organisation;
  • position or job title; and
  • country or general location.

Account and Learning Information

If you participate in Elevate Academy or use our digital services, we may collect:

  • account and profile information;
  • course enrolments;
  • learning activity and progress;
  • assessment responses and results;
  • completion records;
  • certificates or credentials; and
  • interactions with learning materials.

Business and Professional Information

When you engage with our advisory, diagnostic or transformation services, we may collect information relating to your professional role, organisation, business requirements and areas of interest.

Where an organisation provides information to us about its employees, contractors or representatives, that organisation is responsible for ensuring it has an appropriate basis for providing that information.

Transaction Information

When you purchase a product or service, we or our payment service providers may process information relating to your transaction.

We do not ordinarily store complete payment card details. Payment information is generally processed by specialist third-party payment providers.

Website and Technical Information

When you use our website or digital services, certain information may be collected automatically, including:

  • IP address;
  • browser and device type;
  • operating system;
  • pages viewed;
  • referring website;
  • approximate geographic location;
  • date and time of access; and
  • interactions with our website or communications.

This information may be collected using cookies and similar technologies.

Information Submitted to Diagnostics, Assessments or AI-Enabled Tools

Where you use an Elevate diagnostic, assessment, AI-enabled service or interactive tool, we may process information you submit to provide the requested analysis, output or service.

You should not submit confidential, sensitive, personal or restricted information unless the relevant service specifically requests it, is intended to process it and you are authorised to provide it.

  1. How We Collect Information

We may collect personal information:

  • directly from you;
  • through our website and digital services;
  • when you register for or purchase a program;
  • when you complete an assessment or diagnostic;
  • when you attend an event, workshop or advisory engagement;
  • when you communicate with us;
  • through organisations engaging Elevate on behalf of employees or representatives;
  • from service providers acting on our behalf; and
  • from publicly available or professional sources where lawful and appropriate.

Where practical, we collect personal information directly from the individual concerned.

  1. How We Use Personal Information

We may use personal information to:

  • respond to enquiries;
  • provide products and services;
  • establish and administer accounts;
  • deliver learning and credential programs;
  • provide assessments, diagnostics and related outputs;
  • deliver advisory and transformation services;
  • process purchases and transactions;
  • provide customer and technical support;
  • communicate with customers and participants;
  • improve our website, programs, products and services;
  • understand how people use our services;
  • maintain the security and integrity of our systems;
  • prevent fraud or misuse;
  • manage our business operations;
  • comply with legal and regulatory obligations; and
  • send relevant news, insights, invitations and marketing communications where permitted by law.

We may use aggregated or de-identified information for analytics, research, service improvement and development of our frameworks, products and services where that information does not reasonably identify an individual.

  1. Marketing Communications

Where permitted by law, we may send information about:

  • transformation insights and thought leadership;
  • Academy programs;
  • events and workshops;
  • advisory services;
  • products and resources; and
  • other Elevate news.

You may unsubscribe from marketing communications at any time using the unsubscribe function included in the communication or by contacting us.

We may still send operational, transactional or service-related communications where necessary.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate effectively, remember preferences, understand website usage and improve user experience.

We may also use analytics and marketing technologies provided by third parties.

Where required by applicable law, non-essential cookies will be used subject to appropriate consent.

For further information, please refer to our Cookie Policy and cookie preference centre, where available.

  1. AI and Automated Technologies

Elevate may use artificial intelligence and automated technologies to support certain products, diagnostics, learning experiences, decision-support tools or business processes.

Where these technologies process personal information, we seek to apply appropriate privacy, security and governance controls.

Unless expressly stated otherwise, AI-generated outputs are intended to support human judgement and should not be treated as a substitute for professional, legal, financial or other specialist advice.

We do not use confidential customer or enterprise information to train general-purpose AI models for unrelated purposes unless this has been expressly agreed or otherwise lawfully authorised.

Where applicable law provides rights concerning decisions made solely through automated processing that produce legal or similarly significant effects, we will respect those rights.

  1. When We Share Information

We do not sell personal information as part of our ordinary business model.

We may disclose personal information where reasonably necessary to:

  • technology and hosting providers;
  • learning management and course delivery providers;
  • customer relationship management providers;
  • payment processors;
  • analytics and communications providers;
  • professional advisers;
  • contractors and service providers supporting our operations;
  • organisations purchasing or sponsoring Elevate services for employees or participants;
  • potential counterparties in a merger, acquisition, financing, restructuring or sale; and
  • government, regulatory or law enforcement authorities where required or permitted by law.

Our service providers are expected to handle personal information consistently with their contractual obligations and applicable privacy requirements.

  1. International Data Transfers

Elevate operates with a global outlook and may use technology and service providers located in Australia and other countries.

Personal information may therefore be processed or stored outside the country in which it was collected.

Where required, we take reasonable steps to ensure international transfers are subject to appropriate safeguards and handled consistently with applicable privacy laws.

Depending on the jurisdiction and circumstances, these safeguards may include contractual protections, recognised transfer mechanisms, adequacy arrangements or other measures required by applicable law.

  1. How We Protect Information

We take reasonable administrative, organisational and technical measures designed to protect personal information against:

  • unauthorised access;
  • loss;
  • misuse;
  • interference;
  • alteration; and
  • unauthorised disclosure.

No internet-based service or information system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

  1. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide services;
  • maintain appropriate business and learning records;
  • meet contractual obligations;
  • resolve disputes;
  • protect legitimate business interests; and
  • comply with legal, accounting and regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable law.

  1. Your Privacy Rights

Depending on your location, you may have rights to:

  • request access to personal information;
  • request correction of inaccurate information;
  • request deletion in certain circumstances;
  • restrict or object to certain processing;
  • withdraw consent where processing is based on consent;
  • request portability of certain information;
  • object to certain direct marketing;
  • obtain information concerning certain automated processing; and
  • make a complaint about how your information has been handled.

These rights are subject to applicable law.

We may need to verify your identity before responding to a request.

  1. Australian Privacy

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply, Elevate handles personal information in accordance with those requirements.

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate.

You may also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Information is available at www.oaic.gov.au.

  1. European Economic Area and United Kingdom

Where the GDPR, UK GDPR or related privacy legislation applies, we process personal information only where an appropriate lawful basis exists.

Depending on the circumstances, this may include:

  • performance of a contract;
  • steps requested before entering a contract;
  • compliance with legal obligations;
  • our legitimate interests where those interests are not overridden by your rights;
  • protection of vital interests; or
  • your consent.

Where applicable, you may have additional rights under relevant data protection legislation and may lodge a complaint with the competent supervisory authority.

  1. Children's Privacy

Elevate's services are primarily intended for professionals and organisations and are not directed toward children.

We do not knowingly seek to collect personal information from children through our general website or professional services except where a specific service is appropriately designed and authorised for that purpose.

  1. Third-Party Websites and Services

Our website and communications may contain links to third-party websites, platforms or services.

Those organisations operate under their own privacy practices. Elevate is not responsible for third-party websites or services outside our control.

  1. Enterprise Customers

Where an organisation engages Elevate to provide services to its employees, leaders or authorised users, responsibility for personal information will depend on the circumstances.

Elevate may process certain personal information on behalf of the organisation as a service provider or processor, while processing other information as an independent controller for purposes such as account administration, legal compliance, security and management of our own business operations.

Where Elevate processes personal information on behalf of an organisation, that organisation may determine why and how certain personal information is processed.

Requests concerning personal information controlled by your organisation may need to be directed to that organisation in the first instance.

  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, business operations or legal requirements.

The current version will be published on our website with its last updated date.

Material changes may also be communicated through other appropriate channels.

  1. Contact Us

For privacy enquiries, requests or complaints:

Elevate Transformation
AYIRA PTY LTD
ACN 137 622 434
Melbourne, Victoria, Australia
Email: [email protected]
Website: https://www.elevatetransformation.com.au/

We will review privacy enquiries and complaints and respond within a reasonable period and any timeframe required by applicable law.

© 2026 Elevate Transformation. All rights reserved.

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